The truck operator had some trouble understanding the driving directions I gave over the phone, and that should have served as warning that this wasn't a top notch crack team of delivery specialists. The driver's obnoxious nervous hyena laugh and constant grabbing his lower back and muttering should have been the second and third indicators, respectively. I deduced that if he was not in the delivery business, he'd be a parking lot attendant's assistant or maybe a dog thief.
After the truck pulled up and the driver lowered the hydraulic lift on the back of the truck, we went aboard so I could count the boxes. The shipment was high quality Crema Marfil tile from Spain on four crates. All the boxes were accounted for and on a random sampling, it appeared to be very high quality unflawed material. Perfect.
Well, then the driver said 'Ok, let's get this tile off the truck' and that was precisely when the fun started. He couldn't get a manual forklift underneath the crates to move them to the liftgate, so he had to push slats of wood underneath the barely propped up crate, readjust the manual forklift, then finally get the crate on the lift. The first crate was successfully lowered to the ground and I happily began transfering the tile to a wheeled dolly and rolling it up to where it was to be stored. I think I was even whistling a jaunty tune, jauntily.
But then the second crate was placed on the manual forklift, the son of a goat kissing driver rolled that f'er right off the end of the liftgate onto the street. I was immediately and emphatically somewhat disappointed.
Perhaps I might have yelled out some expletives? I went inside to check with my lawyer and the guy who sold me the stone about what the hell to do when residential delivery gets personal like it just did. They advised noting on the bill of lading that the freight company dropped the tile, so I did that in ALL CAPS, so years from now, they could have a chuckle about how steamed I was.
The driver, understandably, felt bad. He called his dispatcher who indicated that we needed to go through each and every tile box to determine the damage. *more yelling*
But it actually wasn't as bad as it all looked. Only about 120 sqft of tile was destroyed, but there were however two more crates on the truck. The driver offered to offload them right then, but given his somewhat tarnished 50% success rate, I decided to wait and mull over the situation. Plus, I had to go to the Mavericks / Kings basketball game in an hour and it was starting to get dark, so I just told him to bring it back the following week.
